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Caring for our customers in times of uncertainty


Ohio Mutual Announces 25 Percent Premium Credits for Personal Auto Policyholders 

BUCYRUS, OH – Ohio Mutual Insurance Group is offering personal auto premium credits on more than 80,000 personal auto policies for an estimated total of $6 million.  This action is in response to the abrupt reduction in driving and corresponding auto claims attributed to the COVID-19 pandemic.

Due to shelter-in-place orders across the country, there has been a significant reduction in personal auto losses. In response, Ohio Mutual is voluntarily providing a 25% personal auto premium credit that applies to an 11-week period (March 16 – May 31, 2020) for all policies in-force on May 31. Credits will be automatically applied to customers’ first invoice after June 1. Those with a balance less than the credit will receive a refund by check.

“Our goal is to do the right thing for our loyal policyholders in response to the sudden impact of the pandemic,” said Ohio Mutual President & CEO Mark C. Russell. “We know that many people are struggling at this time, so Ohio Mutual will continue to provide billing flexibility for customers experiencing financial difficulty, and to support vulnerable members of our community.”

In addition to the billing accommodations and personal auto premium credits, Ohio Mutual has recently made significant financial donations to support the work of the Salvation Army feeding program, the Children’s Hunger Alliance, and local healthcare facilities.


Caring for our customers in times of uncertainty

The (COVID-19) coronavirus pandemic is one of the most unexpected and far-reaching events of recent times.

We know that a number of our policyholders may find themselves in uncharted territory as a result of this pandemic. We encourage any policyholder facing hardship to contact our Billing Team at the earliest opportunity to explore what options may be available.  You can reach this team at 877.245.2960 weekdays 8 AM – 5 PM.

As a company, we have also taken every reasonable precaution to protect our associates and business partners, while maintaining our commitment to our high standards for customer service. While the working location of most of our associates has changed over the past week, we are still very much open for business -- here is how you can reach us if you need us:

Claims:  888.895.7725
Billing:  877.245.2960
Switchboard:  800.686.3011

Customers can also access many of our services through our website ( and our 360access customer portal (  Your agent is also a valuable source of counsel and assistance in times like this.

We wish you and your loved ones the very best as we navigate through these uncertain times together.