Frequently Asked Questions
You may have a question that we’ve received before. We’ve collected a number of those frequently asked questions and have posted responses here. If you cannot find what you are looking for here, please contact your agent for assistance.


Who do I contact with billing questions?

What payment types are accepted?

How do I set up automatic payments?

Ohio Mutual Mobile App

What can I do on the app?

Which User ID do I use to set up the app?

How do I reset my password?

360access Customer Portal

What can I do on 360access?

Which User ID do I use for 360access?

How do I reset my password?


How can I submit a claim?

Can I submit a claim online?

How do I know if a loss is covered?

Your Local Agent

How do I find a local Ohio Mutual agent?

Can I keep the same agent if I move?

My agent no longer represents Ohio Mutual — what should I do?