Ohio Mutual Mobile

What can I do on the app?

You can manage all aspects of your insurance coverage with Ohio Mutual using the Ohio Mutual Mobile app. You can view your insurance policy documents, access contact information for the company and your local agent, submit a claim or check on the status of a current claim, set up billing alerts, make online payments or set up convenient AutoPay.

Which User ID do I use to setup the app?

If you are a new customer, a User ID and password are provided in a welcome email when a policy is issued. Be sure to check your junk/spam folder if you have difficulty finding our email. For existing customers, you can contact your agent for assistance, or you can set up an account on your own — using the policy number and six-digit PIN found on your policy documents or invoices. If you already have a User ID for 360access, our customer web portal, you do not need to create a separate User ID for the mobile app — that User ID will work for both Ohio Mutual Mobile and 360access.

How do I reset my password?

You can easily reset your password by following the on-screen prompts on the app. You will need either your User ID or the email address associated with your online account. If you do not know your User ID, simply provide your email and we will send it to the email associated with the policy.

Do the app and the customer portal (360access) do the same thing?

If you already have a 360access User ID, you do not need to create a separate User ID for the mobile — that User ID will work both for Ohio Mutual Mobile and 360access. You can use either the app or the customer portal to access the same information and functionality to manage your insurance coverage through Ohio Mutual.