Member Access Portal

You can manage all aspects of your insurance coverage with Ohio Mutual through the Member Access customer portal. You can view your insurance policy documents, access contact information for the company and your local agent, submit a claim or check on the status of a current claim, set up billing alerts, make online payments, or set up convenient AutoPay.

If you are a new customer, a User ID and password are provided in a welcome email when a policy is issued. Be sure to check your junk/spam folder if you have difficulty finding our email. For existing customers, you can contact your agent for assistance, or you can set up an account on your own — using the policy number and six-digit PIN found on your policy documents or invoices. If you already have a User ID for our Ohio Mutual Mobile app, you do not need to create a separate User ID for the Member Access customer portal — that User ID will work for both Member Access and the Ohio Mutual Mobile app.

You can easily reset your password by following the on-screen prompts on Member Access. You will need either your User ID or the email address associated with your online account. If you do not know your User ID, simply provide your email and we will send it to the email associated with the policy.