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Claims Structure and Services

Ohio Mutual operates Claims offices in Bucyrus, Ohio, and Saco, Maine. There are resident field adjusters located throughout our servicing territory.

Claims Structure and Services - Ohio Mutual Insurance Group

First-party property

  • Resident field adjusters provide personal inspection and investigation of damaged property, contents, and equipment
  • Experienced inside adjusters efficiently handle claims such as loss of jewelry, contents, and equipment as well as moderate property damage
  • Programs for contents, jewelry, and electronics replacement
  • 24/7 after-hours claims service for property emergencies

Auto/truck physical damage

  • First- and third-party claims: collision, comprehensive, and property damage
  • Separate unit for total losses
  • Vehicle glass claims
  • Car / truck rental
  • Large truck / equipment capability
  • Staff auto appraisers


  • Third-party injury and property damage claims
  • Uninsured and underinsured motorist claims
  • Medical payment claims
  • Resident field adjusters for personal contact and investigation
  • Experienced inside adjusters


  • All lawsuits handled in this unit
  • Experienced litigation specialists


Special Investigation Unit (SIU)

  • Compliant with state fraud departments’ requirements
  • Member of NICB (National Insurance Crime Bureau)
  • SIU manager
  • Participant in ISOClaimSearch® database