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What to Expect

It's common when going through the claims process to feel overwhelmed... but don't worry! We are here to guide you through every step of the process. 

Your Auto Claim has been filed. What's next?

What to Expect - Auto Claim

Let’s talk about it

Please note that just because a claim is filed, it does not necessarily mean that you have coverage for this loss. Your dedicated claim representative will reach out to you within one business day to go over the details of your loss, explain your policy coverage, and provide more information about the claim process. Your claim representative’s contact information will be uploaded to your 360access® customer portal within one business day.

During our conversation with you, we will ask specific questions about your vehicle and the damages it sustained – this information will help us determine whether the vehicle is repairable. Keep in mind, you are always in control of where your vehicle is repaired. We will work with your chosen repair facility to ensure that you receive a fair and accurate repair estimate.

If your vehicle is not repairable, our specialized total loss representatives will guide you through each step of the process in order to resolve your claim quickly and fairly.

Get the transportation you need, when you need it

If your vehicle is not drivable as a result of the loss, and you have the appropriate coverage, we will cover the daily rate of your rental vehicle, based on your policy limits.

If you are unsure about whether or not you’re covered for a rental vehicle, you can check the Declarations Page of your policy. If applicable, this information, as well as your rental vehicle policy limits, can be found under “Optional Transportation” or “Transportation Expense.”

How’d we do? 

You may receive a survey asking for feedback regarding your claims experience. Your feedback is very important to us. Knowing how you feel about the process will help us continue to enhance the experience we provide to our customers, improve our customer service skills, and refine our products. 


Your Property Claim has been filed. What’s next?

Let’s talk about it

What to Expect - Property Claim

Please note that just because a claim is filed, it does not necessarily mean that you have coverage for this loss. Your dedicated claim representative will reach out to you within one business day to go over the details of your loss, explain your policy coverage, and provide more information about the claim process. Your claim representative’s contact information will be uploaded to your 360access® customer portal within one business day.

In the meantime, it is important to prevent additional damage to your property. If it is necessary to make temporary repairs, take pictures of the damaged property prior to the repair work. Keep any receipts for temporary repairs, and your claim representative will review the photos and receipts for consideration as part of your claim. 

We’re here to help

If your claim includes structural damage to your property, your claim representative may set up an on-site appointment to review and estimate the damages. 

If you have items that were stolen or damaged, it will help to provide as much information about each item as possible. Your claim representative will walk you through the details on how to complete your list of items. You will be asked to include a description of each item, its age, and other details. If you have any proof of ownership, such as pictures, receipts, owner’s manuals, set them aside to include with your claim. 

How’d we do? 

You may receive a survey asking for feedback regarding your claims experience. Your feedback is very important to us. Knowing how you feel about the process will help us continue to enhance the experience we provide to our customers, improve our customer service skills, and refine our products.