Skip to main content

Caring for our customers in times of uncertainty

Ohio Agent Bulletin

Updated 7/28/20 @ 12:00 PM

Moratorium on Non-Pay Cancellations Concludes 

As previously announced in an agent communication on July 13, Ohio Mutual has begun to return to normal operations, as its moratorium on non-pay cancellations concludes.

The impact is as follows:

  • All policies that have been in suspension will move to "pending cancellation" status, which will generate a Pending Cancellation Notice to the insured. for each of those policies. These policies will begin to appear on the Pending Cancellations report on Agent Access (Report Center | Status Reports) the week of July 27.
  • Unless additional arrangements are made with our Billing Service Center, those policies will cancel according to our normal process / schedule, which may also impact agency premium and commission.
  • Ohio Mutual will offer all policyholders who have been in deferred status the opportunity to spread the remaining balance due on their policy over the remaining months of their current policy term.  If the policy has renewed, the deferred premium due from the previous policy period can be spread over the renewal term.  Policyholders whose premiums are being spread will be required to be on a monthly payment plan (the insured will incur the normal monthly $5 installment fee).  Once the account is current, the policyholder may select the pay plan that best meets their needs going forward.

The Payment Deferral Report will remain available on Agent Access until Sept. 1 for your reference.


Updated 6/1/20 @ 3:00 PM

Auto Premium Credits Posted 

Ohio Mutual today began distribution of 25% premium credits to all of our personal auto policyholders whose policies were in force on May 31, covering the period between March 16 - May 31. The credit will be applied to the first invoice generated after June 1.

Those policyholders with a credit balance on their account after the application of the credit, will receive a check for the difference.  Checks will be mailed over the next week.

Agency personnel can consult a new "Personal Auto Refund Policy List" report now live on Agent Access in Report Center, under "Status Reports."

Policyholders can view the exact amount of their premium relief credit on 360access, or by calling the Billing Service Center. 


Updated 4/15/20 @ 1:30 PM

Ohio Mutual Announces 25 Percent Premium Credits for Personal Auto Policyholders 

BUCYRUS, OH – Ohio Mutual Insurance Group is offering personal auto premium credits on more than 80,000 personal auto policies for an estimated total of $6 million.  This action is in response to the abrupt reduction in driving and corresponding auto claims attributed to the COVID-19 pandemic.

Due to shelter-in-place orders across the country, there has been a significant reduction in personal auto losses. In response, Ohio Mutual is voluntarily providing a 25% personal auto premium credit that applies to an 11-week period (March 16 – May 31, 2020) for all policies in-force on May 31. Credits will be automatically applied to customers’ first invoice after June 1. Those with a balance less than the credit will receive a refund by check.

“Our goal is to do the right thing for our loyal policyholders in response to the sudden impact of the pandemic,” said Ohio Mutual President & CEO Mark C. Russell. “We know that many people are struggling at this time, so Ohio Mutual will continue to provide billing flexibility for customers experiencing financial difficulty, and to support vulnerable members of our community.”

In addition to the billing accommodations and personal auto premium credits, Ohio Mutual has recently made significant financial donations to support the work of the Salvation Army feeding program, the Children’s Hunger Alliance, and local healthcare facilities.


Updated 3/24/20 @ 4:00 PM

Please know that Ohio Mutual is doing its best to wisely conduct business as usual in most unusual times.

With Ohio Governor Mike DeWine’s “stay at home” order taking effect Monday at midnight, our decision 12 days ago to cancel the Ohio Spring Agents Meeting with hopes to replace it with an online Ohio LIVECast event has once again changed, as we are not able to effectively produce a livestream event with our associates working from their homes.

At this point, we are hoping to share much of the important content we had planned for our Ohio Spring Agent Meeting and subsequent online broadcasts for our New England agent partners at the end of April or early May.  However, in light of the constantly-evolving nature of the coronavirus pandemic and the prudent responses from both Ohio Mutual and our agency partners, those plans should be considered tentative until confirmed at a later date.

We have made a successful transition to having virtually all of our associates working from home, which is a testament to the tremendous dedication and flexibility from our associates. We are committed to maintaining our service levels at the same level you and your customers have come to expect from Ohio Mutual.

While it’s likely there will be those who believe that we’re communicating too much, too little, too early, or too late, please know that we are trying to balance our desire to share appropriate and timely update topics with you at a time when we know you are also receiving many other messages from other carriers.  We are also sensitive to your agency personnel managing both the personal and professional disruptions that current circumstances have created.

We understand that there may be policyholders who are experiencing economic hardship due to the COVID-19 outbreak. We encourage any policyholder facing hardship to contact our Billing Team at the earliest opportunity to explore what options may be available.  You can reach this team at 877.245.2960 weekdays 8 AM – 5 PM. We will be distributing additional information regarding billing accommodations for policyholders via email shortly.


The following message was posted 3/19/20 to

 Caring for our customers in times of uncertainty

The (COVID-19) coronavirus pandemic is one of the most unexpected and far-reaching events of recent times.

We know that a number of our policyholders may find themselves in uncharted territory as a result of this pandemic. We encourage any policyholder facing hardship to contact our Billing Team at the earliest opportunity to explore what options may be available.  You can reach this team at 877.245.2960 weekdays 8 AM – 5 PM.

As a company, we have also taken every reasonable precaution to protect our associates and business partners, while maintaining our commitment to our high standards for customer service. While the working location of most of our associates has changed over the past week, we are still very much open for business -- here is how you can reach us if you need us:

Claims:  888.895.7725
Billing:  877.245.2960
Switchboard:  800.686.3011

Customers can also access many of our services through our website ( and our 360access customer portal (  Your agent is also a valuable source of counsel and assistance in times like this.

We wish you and your loved ones the very best as we navigate through these uncertain times together.