Frequently Asked Questions
You may have a question that we’ve received before. We’ve collected a number of those frequently asked questions and have posted responses here. If you cannot find what you are looking for here, please contact your agent for assistance.
Billing
Who do I contact with billing questions?
What payment types are accepted?
How do I set up automatic payments?
What payment types are accepted?
How do I set up automatic payments?
Ohio Mutual Mobile App
What can I do on the app?
Which User ID do I use to set up the app?
How do I reset my password?
Which User ID do I use to set up the app?
How do I reset my password?
Member Access Customer Portal
What can I do on Member Access?
Which User ID do I use for Member Access?
How do I reset my password?
Which User ID do I use for Member Access?
How do I reset my password?
Claims
How can I submit a claim?
Can I submit a claim online?
How do I know if a loss is covered?
Can I submit a claim online?
How do I know if a loss is covered?
Your Local Agent
How do I find a local Ohio Mutual agent?
Can I keep the same agent if I move?
My agent no longer represents Ohio Mutual — what should I do?
Can I keep the same agent if I move?
My agent no longer represents Ohio Mutual — what should I do?